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Hospitality

Behind Every Great Guest Experience is a Great Team

Hospitality teams work tirelessly to deliver great guest experiences, yet high turnover, burnout, and limited support threaten their success. Rewardian helps hotels, restaurants, and resorts recognize and reward employees, boosting morale, retention, and team culture. Celebrating achievements and offering meaningful incentives empowers staff to provide exceptional service while keeping both employees and guests happy.

3 Major Problems in
 Hospitality

Turnover Troubles

The hospitality sector experiences notably high employee turnover, with rates nearly double those of other industries. A Cornell study found that losing an employee costs a business approximately $5,864, including expenses related to recruitment, onboarding, training, and workflow disruptions. 

 

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The Burnout Crisis

Employee burnout is a major issue in hospitality due to long hours, high demands, and constant stress. Staff shortages force employees to take on extra responsibilities, adding to an already exhausting workload. The pressure to be “on” every day takes a serious toll on both mental and physical health. In fact,  69% of shift workers report that their schedules leave them overly exhausted and burned out. This challenge not only harms employee well-being but also reduces efficiency and drives turnover.

 

Support Deficit 

Inadequate training and support drive high stress among hospitality workers. A survey of 500 U.S. hospitality managers found 54% felt their companies lacked up-to-date training for employee engagement and well-being. This leaves staff unprepared, increasing stress and burnout. Limited resources for managing customer interactions add to frustration and dissatisfaction. Without proper training and support, turnover stays high, straining an already burdened workforce.

 

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The Reality of Burnout in Manufacturing

Hard work drives this industry: long shifts, quick problem-solving, and relentless follow-through. But there is a fine line between dedication and burnout. When once-reliable employees disengage, call out more often, or quietly job hunt, it takes a toll on productivity, retention, and morale. Addressing burnout isn’t just good for employees—it is essential for long-term success.

 

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Balancing Expansion and Retention: The Future of Hiring in Manufacturing

Turnover and retirement rates have been steadily increasing, with 66% of manufacturers reporting that filling open positions now takes longer. The challenge of recruiting skilled workers has put additional pressure on companies, forcing them to refine hiring strategies and invest in employee retention efforts.

 

 

Consequences of a poor manufacturing work culture

A lack of creativity and innovation leaves employees disengaged, hindering both personal growth and company progress. In manufacturing, poor culture often drives workers to seek more fulfilling roles elsewhere. This revolving door effect reduces productivity and increases training costs. While there’s momentum to improve culture, real change requires a fundamental shift in mindset—one that takes time, commitment, and a break from outdated norms.

 

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74% annual turnover rates in the hospitality industry lead to increased costs and operational challenges.
47% of hospitality managers report experiencing burnout

Where Recognition Meets Results

Actionable Insights to Enhance Team Engagement

Rewardian’s data-driven analytics provide valuable insights into employee performance and engagement trends within the hospitality industry. By tracking recognition patterns and employee feedback, leadership can make informed decisions to refine their employee engagement strategies, leading to stronger team cohesion, reduced turnover, and more satisfied guests.

A Reward Catalog That Elevates Employee Satisfaction

With Rewardian’s diverse rewards catalog, hospitality organizations can offer unique incentives that resonate with their staff. From travel experiences to relaxation-focused gifts, these rewards are tailored to help employees unwind and recharge, improving retention and job satisfaction while fostering a culture of loyalty and excellence in service.

Customizable Recognition for Exceptional Service

Rewardian’s platform allows hospitality businesses to design personalized recognition programs that highlight individual and team accomplishments. Whether it’s recognizing outstanding guest service, teamwork, or leadership, Rewardian ensures your employees feel valued for their contributions, boosting morale and inspiring them to provide exceptional experiences to guests.

Hear It From Our Clients

“Rewardian has transformed the way our managers recognize and engage with their teams. It’s made appreciation more timely, visible, and meaningful—boosting morale and strengthening our culture. For Associates, it’s empowering to be acknowledged in real time and to choose rewards that truly resonate with them."

Rosemary Washnok LIV Hospitality