In 2021, the U.S. spent 17.8 percent of gross domestic product (GDP) on health care, nearly twice as much as the average OECD country.
The primary goals of modern pharmaceutical care are to optimize patients' safety, therapeutic outcomes, and overall quality of life. Pharmacists play a crucial role in ensuring that patients receive safe, high-quality care. A pharmacist's motivation and productivity are significantly influenced by job satisfaction. Since pharmacists now have more face-to-face interactions with patients, one of the new psychological challenges they face is burnout. It was reported that half of the pharmacists surveyed admitted they were at risk for burnout (Durham et al., 2018). Practicing such professions, while satisfying, can simultaneously be highly stressful. However, stress can manifest itself through decreased job satisfaction and increased intention to leave employment.
Employee engagement is an important issue to be considered in healthcare practice. Engaged employees tend to be more proactive, showing initiative and “going the extra mile’ in their task-oriented activities. This can make a crucial difference to an organization’s failure, where employees who lack commitment and engagement can drag down the quality of service provided, perform poorly, or fail to turn up to work at all.
Consider implementing the following strategies for improvement in your pharmaceutical organization, focusing on:
- Increasing communication, less micromanaging, and giving greater responsibilities to the employees
- Defining the employee’s role in fulfilling the organization’s purpose
- Supporting and valuing employees
- Creating sustainable reward systems
- Developing feedback and reinforcement mechanisms
- Involving staff in decision-making that directly affects their work areas
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